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Monday October 16 2017 - 02:48 PM
 

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Frequently Asked Questions

General:
  1. What is Pocketpass?
  2. Do I need a credit card or checking account to have a Pocketpass?
  3. How does it work?
  4. Where can I buy Pocketpass?
  5. How do I add money to my existing Pocketpass?
  6. How long does it take for the amount added to show on my account?
  7. How do I buy another Pocketpass with my first Pocketpass?
  8. What is Passmanager? Why do I need it?
  9. What information is gathered about me and will it be sold?
  10. How secure is Pocketpass?
  11. How can I make a phone call with Pocketpass?
  12. What are your phone rates?
  13. What stores accept Pocketpass?
  14. Is there an expiration date?
  15. Can I make phone calls from other countries?
  16. Can I use Pocketpass in other countries?
  17. What if I forget my password?
  18. A merchant has charged me incorrectly, what do I do?
  19. My Pocketpass does not reflect the correct phone time balance, what should I do?
  20. Do I have to have an existing Pocketpass, checking account of a credit card to receive money?
  21. How can I send money to somebody using Pocketpass?
  22. How long does it take for money transfer?
  23. What if I need to return something I bought?
  24. My phone connection was not clear, what do I do?
  25. When I try to log on, I get the 'Access denied' message. What do i do?
  26. What should I do if I lose my Pocketpass?
  27. Can I delete or transfer my Pocketpass to another Passmanager?
  28. How is Pocketpass better than all the other payment methods?
  29. If I have any other problems, is there a number I can call?
Retailer:
  1. I would like to sell Pocketpass at my store, what should I do?
  2. Do I need to activate the card before giving it to the customer?
  3. How do I re-order the cards?
  4. What benefits do I tell my customers Pocketpass has over other phone cards?
Web Merchant:
  1. How does Pocketpass work?
  2. Why should I accept Pocketpass on my site?
  3. How are my commissions calculated?
  4. Who handles customer service?
  5. How are returns and refunds handled?
  6. What about fraud? Whose responsibility is it?
  7. On whose server is the e-commerce transaction done?
  8. What are the merchant system requirements?
  9. How do we sign up?
  10. How do we get paid? How soon?
General:

1. What is Pocketpass?

Pocketpass is a unique Internet payment system, which helps you make phone calls, buy and sell at auctions, send or receive money with just the use of your email address and soon, shop securely at your favorite online stores.

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2. Do I need a credit card or checking account to have a Pocketpass?

Since Pocketpass is a stored value card, it operates on a cash system. If you wanted to buy or recharge your card online, then we would require a credit card or checking account to fund your transaction. If you have security concerns, you could always buy a Pocketpass at a retail store with cash. You can also buy or recharge Pocketpass with another Pocketpass.

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3. How does it work?

You can buy Pocketpass online. It is a stored-value card that comes with an Access number and PIN. You can then do one of the following:
  • Make phone calls at an honest, low rate of 7.9 cents using the access number and PIN on the card. There are no connection fees, surcharges or monthly fees. Calling rates to other countries are listed online at www.pocketpass.com.
  • Send or receive money from others by just using an email address and your Pocketpass. You would fill out your friend's email address and the amount you want to send him. Pocketpass would send an email with a link, informing him of the funds available to him. All he has to do is click on the link. Your account would be deducted accordingly. Similarly you can receive money into your Pocketpass account.
  • Buy or sell at auction sites without using your credit card. Just use Pocketpass to pay/receive money for items, instead of waiting for checks to clear or credit card payments to come through.
  • Soon, you can buy content or merchandise at web stores using Pocketpass.
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4. Where can I buy Pocketpass?

You can buy Pocketpass online at www.pocketpass.com or by purchasing a physical card at one of these locations.

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5. How do I add money to my existing Pocketpass?

You can use your credit card, checking account, or another account to add money to your Pocketpass. All you have to do is log in at the web site and use your Passmanager to recharge your Pocketpass.

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6. How long does it take for the amount added to show on my account?

It will show instantly!

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7. How do I buy another Pocketpass with my first Pocketpass?

Log into your Passmanager and click on "Buy a new Pocketpass". Choose the option of buying "Using Pocketpass". Select a value and name for the new Pocketpass. It's that simple. Your Passmanager will reflect all the changes.

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8. What is Passmanager? Why do I need it?

Passmanager is your personal online accountant. It keeps track of your transactions and gives you a detailed account history. You can manage multiple Pocketpasses with it. Signing up with a Passmanager account is fast, anonymous and makes it easier for you to use your Pocketpass online. All you have to do is enter your own easily remembered User Name and Password. Optionally, you can enter an e-mail address if you want that e-mail address to be used for people to send you money.

Opening a Passmanager account also allows you to:
  • Make online purchases without needing to input lots of numbers and account information.
  • Send/receive money
  • Keep track of multiple Pocketpass accounts.
  • Access detailed purchase and phone call records.
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9. What information is gathered about me and will it be sold?

None. We don't gather any information about you other than what you specifically provide to us. If you wish to remain anonymous at Pocketpass, you can. Obviously, if you use a credit card to buy a Pocketpass or (as an option) you plug in an e-mail address that provides a limited way for us to contact you. In that case, you're gonna have to trust us a little to stand behind our Privacy Policy. The key here is that YOU are in control. We do not sell your information or disclose it to third parties.

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10. How secure is Pocketpass?

Pocketpass requires a username, password protected sign-on for each consumer. The Pocketpass transaction uses secure SSL (secure sockets layer) technology plus SSH (secure shell) communication. This combination provides one of the most secure environments being used today in the open market for financial transactions.

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11. How can I make a phone call with Pocketpass?

Making a phone call with Pocketpass is easy! From any telephone, dial the Pocketpass Access number: 1.877.770.7277 (1.877.770.PASS). When told to do so, dial in the 14-digit PIN number printed on your Pocketpass. Then dial the phone number you wish to call. For calls within USA, Canada, Puerto Rico and the Virgin Islands, dial the area code and phone number (you don't need to dial a 1). For international calls, dial 011, then the country code, city code and phone number. To make another call, or if you make a mistake dialing at any time, just hold down the pound sign (#) for about 2 seconds. Once in a while you may find a privately owned pay phone, which won't dial any digits after you dial the Pocketpass Access Number. This has nothing to do with the Pocketpass. The payphone owner is illegally blocking calls to any phone card or voice mail system. Just find another payphone. (ALL telecard calls from payphones, regardless of your provider, have a 50-cent surcharge.

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12. What are your phone rates?

A domestic phone call is 7.9 cents with NO surcharges, NO monthly fees and NO connection fees. For a listing of our international rates, click here.

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13. What stores accept Pocketpass?

We are still in the process of reviewing the stores to be brought online. We will have an extensive selection soon. Meanwhile, you are welcome to send us an email recommending a store where you would like to use your Pocketpass and we will do our best for you.

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14. Is there an expiration date?

The card is good for as long as you keep re-charging and using it. Unlike other cards, there is no fixed expiration date. However, if the card has been inactive for 12 months, it will expire. But rest assured, we will send you many reminders before your card is cancelled so make sure to enter a valid e-mail address for this purpose. This will give you an opportunity to cash out if desired.

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15. Can I make phone calls from other countries?

The toll-free number works from U.S, Canada, Puerto Rico and the Virgin Islands, but outside the 48 contiguous states in the U.S, the rates are different. But soon you will be able to use Pocketpass worldwide and we will provide you with international prefixes for other countries.

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16. Can I use Pocketpass in other countries?

Not yet. Right now we are concentrating on the U.S market, but soon we will be operational in other countries as well.

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17. What if I forget my password?

We will have a secret word that will help you remember your password.

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18. A merchant has charged me incorrectly, what do I do?

You should contact the merchant directly. Use of Pocketpass is as simple as a cash transaction.

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19. My Pocketpass does not reflect the correct phone time balance, what should I do?

Refresh your browser to make sure your browser is reflecting the most up-to-date data. If it is still incorrect, email Pocketpass your Access number and PIN with contact information and a detailed description of the complaint. (Printing a transaction history page will speed your processing.) We will get back to you within 2 business days of receipt of your written complaint.

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20. Do I have to have an existing Pocketpass, checking account or a credit card to receive money?

No. Unlike other person-to-person systems, you do not need a credit card, checking account or even an existing Pocketpass to receive funds. If you don't already have a Pocketpass, we will issue a free one for you when you sign up.

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21. How can I send money to somebody using Pocketpass?

To send money to someone, log in with your username and password at www.pocketpass.com. Click on 'Send Money'. Plug in your friend's email address and the amount you want to send her. Pocketpass will send your friend an email with a link for her to click on. That will automatically take her to the Pocketpass web site where she will be able to transfer the funds into her checking account or credit card. Or she can leave the money in her new Pocketpass.

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22. How long does it take for money transfer?

As fast as the email, so your friend would receive the money faster than most other methods of money transfer.

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23. What if I need to return something I bought?

Contact the merchant directly.

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24. My phone connection was not clear, what do I do?

Write to Pocketpass giving your contact information, Access number, PIN, the date and time of the call and the number dialed. We will review the complaint and get back within 2 business days of receipt of the complaint. Our policy is that if a call is bad, it should be shorter than 5 minutes.

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25. When I try to log on, I get the 'Access denied' message. What do I do?

Check your user name and password to see if they are correct.

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26. What should I do if I lose my Pocketpass?

Click on the 'Panic' button on the Pocketpass web site at www.pocketpass.com. It will guide you through the process.

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27. Can I delete or transfer my Pocketpass to another Passmanager?

Pocketpass cards cannot be deleted or transferred to another Passmanager. Deleting would destroy the transaction records. So instead of transferring a card, transfer the AMOUNT to another card in another Passmanager.

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28. How is Pocketpass better than all the other payment methods?
  • Pocketpass is the only Internet payment system where you can be totally anonymous.
  • Pocketpass also is the only card that gives you the flexibility of making phone calls along with Internet transactions.
  • Pocketpass can be used for person-to-person payments, unlike other cards.
  • You can make web payments as low as 5 cents with Pocketpass.
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29. If I have any other problems, is there a number I can call?

You can call our customer support number toll-free at 1-877-281-7277.

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Retailer:

1. What benefits do I get by selling Pocketpass at my store?

The Web enabled Pocketpass card provides more services and costs less. Why would your consumer buy anything else?
  • By selling Pocketpass, your store will be listed at www.pocketpass.com as a preferred retail partner. Consumers in your area will be directed to your store.
  • The CPR Group's study on prepaid phone card users reveals that 44% of consumers go to a retail store with the intent to purchase a card.
  • For impulse buyers, Pocketpass' unique Web enabled services will amplify the "buying impulse" at the point-of-purchase.
  • More new customers, more repeat customers, more impulse buyers means more income from sales commission plus commissions on phone use
  • Partnering with Pocketpass will introduce your store to the $300 billion e-commerce revolution. Pocketpass will continuously introduce new and exciting Internet-based services to your customers and your store.
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2. I would like to sell Pocketpass at my store, what should I do?

can call us toll-free at 877-273-7277 or visit our web site at www.pocketpass.com. At the web site, all you have to do is fill out a short form giving us billing and shipping details and you are ready to start selling Pocketpass.

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3. Do I need to activate the card before giving it to the customer?

No. Currently Pocketpass is sold "hot" and needs no activation at the retail store. So it needs to be stored in a secure location.

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4. How do I re-order the cards?

Once again you can call us at 877-273-7277 or re-order online at www.pocketpass.com. For any other queries, send us an email at reorder@pocketpass.com.

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5. What benefits do I tell my customers Pocketpass has over other phone cards?
  • Pocketpass has honest, low rates, no surcharges, no monthly fees and no connection fees.
  • Pocketpass is the only Internet payment system where you can be totally anonymous.
  • Pocketpass also is the only card that gives you the flexibility of making phone calls along with Internet transactions.
  • Pocketpass can be used for person-to-person payments, unlike other cards.
  • You can make web payments as low as 5 cents with Pocketpass.
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Web Merchant:

1. How does Pocketpass work?
  1. The consumer makes a purchase request for web merchandise or web content at your store.
  2. Your payment system is integrated with Pocketpass' IP server.
  3. The encrypted transaction travels through secure SSL, a firewall and a gateway to a secure server.
  4. The secure server validates and sends transaction information to the consumer.
  5. The consumer reviews transaction information and confirms or denies purchase.
  6. Consumer affirms transaction.
  7. Consumer's account is debited.
  8. Pocketpass sends payment detail to you.
  9. Pocketpass settles payment with you via ACH, credit card or with Pocketpass, depending on your choice.
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2. Why should I accept Pocketpass on my site?
  • Pocketpass offers zero chargeback unlike credit cards. This makes transactions as low as 5 cents profitable.
  • You get access to consumers who do not have credit cards but want to shop online. This number is high as 33% of the U.S population and 90% of the world population.
  • Consumers with privacy and security issues can now shop securely at your web site. Over 93% of online consumers above the age of 45 did not complete their transaction due to misuse or privacy concerns. (AARP)
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3. How are my commissions calculated?

The merchant receives the amount of purchase minus the discount rate that varies according to the size of the purchase. Contact us at 877-273-7277 to get more details on discount rates that apply to you. BACK TO TOP

4. Who handles customer service?

The Customer Service number is 877 281-7277. You can also contact Pocketpass toll-free at 877-273-7277 or email us at merchantsupport@pocketpass.com. For tech support, please email techsupport@pocketpass.com.

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5. How are returns and refunds handled?

The merchant would handle returns and refunds exactly as he would handle returns and refunds in a cash transaction.

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6. What about fraud? Whose responsibility is it?

Pocketpass operates on cash rules. If Pocketpass provides the merchant an authorization, Pocketpass is liable for the net settlement amount.

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7. On whose server is the e-commerce transaction done?

The e-commerce transaction is handled on Pocketpass' server.

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8. What are the merchant system requirements?

Pocketpass is engineered into the merchant's existing shopping cart. Pocketpass will work with the cart manufacturer to do this.

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9. How do we sign up?

You can log into at our web site at www.pocketpass.com and click on 'Merchant Sign In'. Fill out the form as requested. You are all set to accept Pocketpass on your site.

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10. How do we get paid? How soon?

You can choose to be paid by ACH, credit card or Pocketpass. Settlement can happen daily, weekly or monthly, depending on the arrangement you make with Pocketpass.

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PocketPass is a trademark of PocketPass.com, Inc., Sonoma, California, USA.
All material on this site & all software copyright © 1999-2003 PocketPass.com Inc.
All rights reserved. The PocketPass.com dual telephone and internet use
business process & all technology associated with it are patent pending.